Fixed operations & service experience

Service lane communications and experience platform used to modernize write-up, approval, and pay flows—tight handoff to sales CRM in many groups.

Revenue digital assistants for persistent follow-up, qualification, and handoff—useful to extend BDC coverage with governed automation.

Omnichannel messaging and reputation with AI workflows used widely in automotive for speed-to-lead, service engagement, and review generation.

Native automotive CRM used by large franchise counts: leads, communication history, desking alignment, and Cox ecosystem integration with Dealer.com and Dealertrack-class retail systems.

Business texting platform widely adopted in auto for mobile-first response, review capture, and video chat—complements a core CRM or DMS customer record.

Automotive-native AI platform for omnichannel conversations and automations.

Xtime is Cox’s fixed operations product line for online and in‑lane service scheduling, shop loading, and customer communications so dealerships capture more of the after‑sales market.